Claims

Please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com immediately in the event of a property claim.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to provide for property claims.

• Submit to our claims services team a duly completed claim form, stamped and signed by Company/Insured.
• Report immediately to police any incident relating to malicious damage, burglary, robbery, or theft.
• For all incidents please provide the following information and documents:
1. Evidence and proof of the cause of damage
2. Original loss/damage report from relevant authorities, such as the police – and when a police report is provided, please include the case number and the address of the police station
3. Photos showing the location of incident, the extent of the damage, the point of entry into and exit from the premises in case of burglary
4. Original supporting documents showing the value of the lost/damaged item(s)/cash being claimed
5. Original repair receipt(s) upon completion of repair work(s) subject to prior approval of the repair quote(s) from QBE Vietnam on the damaged property
6. Original purchase receipt(s) and replacement quotation(s)/receipt(s) if the damaged property needs to be replaced

*For other kinds of claims under Packaged policies, please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com, or advise your insurance agent or broker.

*Additional information may be required by QBE Vietnam for processing your claim

For this claim

• Property claim form

In the event of an engineering claim, please contact your insurance agent or broker or the QBE Vietnam claims services team to discuss the situation and enquire about the process and procedures.

For this claim

• Construction All Risk claim form

Please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com immediately in the event of any monetary or financial claim. Below you will find a list of the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Burglary/Money/Fidelity Guarantee Claims

• Submit to our claims services team a duly completed Claim Form, stamped and signed by the Company or the Insured.
• Report immediately to police any incident relating to burglary, robbery or theft.
• For all incidents, please provide the following information and documents:

1. Evidence and proof of the cause of damage.
2. Original loss/damage report from relevant authorities such as the police. When a police report is provided, please include the case number and the address of the police station.
3. Photos showing the location of incident, the extent of the damage, the point of entry into and exit from the premises in case of burglary.
4. Original supporting documents showing the value of the lost/damaged item(s)/cash claimed.

* For other types of claims, please contact QBE Vietnam claims services team at claims.qbevn@qbe.com, or ask your insurance agent or broker.

* Additional information may be required by QBE Vietnam for processing your claim.

For this claim

• Money claim form
• Commercial claim form
• Fidelity claim form

If you have a liability insurance policy with QBE Vietnam and believe that an incident may give rise to a claim under your policy, please contact your insurance agent or broker as soon as possible. Alternatively, you can contact the QBE Vietnam claims services team at claims.qbevn@qbe.com to discuss the situation and the next steps you will need to take to report the claim.M

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to provide for this claim.

• Do not admit liability and refer all correspondence to QBE Vietnam for our response.
• Submit a duly completed Claim Form, stamped and signed by Company/Insured to our Claims Service team.
• Provide the following documents:

1. Incident report prepared by Company/staff involved
2. Police report, if available
3. Witness statement, if available
4. Third party's correspondence such as letter of demand or Writ of Summons
5. Photographic evidence and/or any other evidence that may assist in defending the claim

For this claim

• Public Liability claim Form

Please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com immediately in the event of an incident involving your home.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to provide for property claims.

• Submit to our claims services team a duly completed Claim Form, stamped and signed by Company/Insured.
• Report immediately to police any incident relating to malicious damage, burglary, robbery, or theft.
• For all incidents please provide the following information and documents:

1. Evidence and proof of the cause of damage
2. Original loss/damage report from relevant authorities, such as the police – and when a police report is provided, please include the case number and the address of the police station
3. Photos showing the location of incident, the extent of the damage, the point of entry into and exit from the premises in case of burglary
4. Original supporting documents showing the value of the lost/damaged item(s)/cash being claimed
5. Original repair receipt(s) upon completion of repair work(s) subject to prior approval of the repair quote(s) from QBE Vietnam on the damaged property
6. Original purchase receipt(s) and replacement quotation(s)/receipt(s) if the damaged property needs to be replaced

*For other kinds of claims under packaged policies, please contact QBE Vietnam claims services team at claims.qbevn@qbe.com, or advise your insurance agent or broker.

*Additional information may be required by QBE Vietnam for processing your claim

For this claim

• General claim form

Please immediately contact the survey agent named in the insurance policy or certificate to conduct a survey in the event of a cargo claim. For other marine claims, please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com as soon as possible for assistance.

Below is a list of the main actions that you are required to take and/or supporting documents that you will need to provide for selected claims.

Marine Cargo Claim

• Immediately notify the Survey Agent named in the policy schedule about the loss or damage.
• File a claim in writing to the carriers, forwarders, bailees or other concerned parties regarding any missing or damaged cargo.
• Take reasonable measures to avert or minimise loss to the cargo.
• Take proper care of the damaged cargo and keep any salvage.
• Take photos of the outer packing of the damaged cargo before unpacking.
• Take photos of the damaged cargo after unpacking.
• Provide the following documents without delay:

1. Original policy or certificate of insurance
2. Original or copy of the shipping invoices, together with shipping specification and/or weight notes
3. Original bill of lading and/or other contract of carriage
4. Survey report or other documentary evidence to show the extent of the loss or damage
5. Loading account and weight notes at final destination
6. Correspondence exchanged with the carriers and other parties regarding their liability for the loss or damage

Commercial Hull Claim

• Report the accident to the port authorities, when appropriate.
• Do not negotiate, settle, or admit any liability to a third party, and do not waive any right against any other parties.
• Safely berth the vessel for inspection or investigation.
• Keep the damaged equipment/parts for inspection.
• Provide the following documents without delay:

1. Incident report detailing the circumstance of the incident
2. Photos of the damage
3. Repair quotation
4. Copies of the vessel licence and the master certificate (if applicable)
5. Maintenance records

Transport Operators’ Liability Claim

• Report the incident to the relevant authorities, when appropriate.
• Do not negotiate, settle or admit any liability to a third party, and do not waive any right against other parties.
• Take detailed records of the conditions of the damaged cargo.
• Provide the following documents without delay:

1. Incident report detailing the circumstance of the incident
2. Photos of the damage
3. Copy of any contract of carriage involved, including the House Bill of lading and Master Bill of lading
4. Copy of the cargo delivery receipt

Marine P&I Claim

• Immediately notify the incident to the insurer or the local correspondents.
• Do not negotiate, settle or admit any liability to a third party and do not waive any right against other parties.
• Provide the following documents without delay:

1. Master's full report detailing the cause and extent of damage or circumstances of incident
2. Detailed records of the incident such as Bills of Lading, charter party, loading/discharge records, crew contracts or other related case materials
3. Third party claims documents, if any

For this claim

• Marine Cargo claim form
• P&I claim notification form

Loss Notification and Claim submission:

• Go to your respective Human Resources Department or call your insurance broker/agent for a copy of GPA Claim Form.
• Complete, sign and submit the Claim Form together with supporting documents according to Required Document section listed below.
• For fatal accident, a Quick Notice of Accident must be sent within 72 hours of the accident.
• Claim must be submitted as soon as possible after treatment completed.

Required supporting documents

Accidental Death

• Please provide the following documents:

1. Completed Claim Form
2. Police report or report from relevant authority
3. Medical and treatment record and report (if relevant )
4. Death Certificate (certified copy)
5. Autopsy report (copy )
6. Legal paper of deceased’s beneficiary representative

Permanent Disablement

• Please provide the following documents:

1. Completed Claim Form
2. Medical Report
3. Permanent Disability Certificate
4. Accident report
5. A detailed description of how the accident occurred and the injuries sustained
6. Copy of identity card of Insured

Accidental Medical Expenses

• Please provide the following documents:

1. Completed Claim Form
2. Doctor prescription
3. Original receipts/invoices of medical expenses that the Insured incurred (please note for any amount equal or exceed VND200,000, official invoices are required)
4. Itemised hospital bills
5. Ambulance bills
6. Discharge slip/memo from attending physician if there’s hospitalisation
7. Medical report/ medical record and relevant test result
8. Copy of identity card of Insured

Weekly Indemnity Benefits

• Please provide the following documents:

1. Medical Report including doctor’s permission for the number of days off work
2. Sick leave application or company attendance record (copy)
3. Copy of the salary slip (i.e. based on last drawn salary)
4. Copy of identity card of Insured

Important notice:

For traffic accidents, the following supplemental documents are required:

1. Vehicle registration (copy)
2. Driving license (copy)

In instances where medical information verification is needed, a legal Authorisation Letter is required from the Insured.

For this claim

• Personal Accident claim form

For process and procedures to lodge a professional risks claim with QBE VIETNAM, please ask your insurance agent or broker or directly contact the QBE Vietnam professional liability claims team at claims.qbevn@qbe.com.

For this claim

• Directors' & Officers' Management Liability claim form
• Malpractice Liability claim form
• Professional Indemnity Claim Form

It is important to notify QBE Vietnam about an injury and submit the corresponding claim quickly. Experience shows that any delay in reporting an injury or in submitting a claim results can result in decreased satisfaction for injured workers and increased costs for employers.

To assist you in your responsibility for reporting workplace incidents and injuries, QBE Vietnam will provide you with the Notice of Workmen incident Form in a writable PDF format. These forms can be completed electronically before being printed out.

Instructions

Complete the form to the best of your knowledge.

Print the completed form, apply your company chop as well as the authorised signature, and then forward to Vietnam Claim Services team or your insurance broker. For assistance in completing your claim form, please contact QBE Vietnam claims hotline on +849 0486 9495.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to supply for selected claims.

All kinds of accidents

• If the accident is caused by a third party, you will need to record the name, place and time of the incident as well as the contact details of all parties concerned, including details of any witnesses for further investigation by the QBE Vietnam claims services team.
• You will need to make a report to police for accident of traffic accident, robbery, or any case involving criminal acts.
• If you receive any claim, letters, writ, or summons from the authorities or from the injured employee or a representative of any deceased employee, please do not answer them without the prior consent of QBE Vietnam. Forward all such correspondence to the QBE Vietnam claims services team for their immediate attention.

Required documents:

Fatal Claim

• Completed Claim Form
• Police Report or report from relevant authority
• Medical and treatment record and medical report (if relevant)
• Death Certificate (certified copy)
• Autopsy report (copy)
• Legal paper of deceased’s beneficiary representative

Permanent Disablement

• Completed Claim Form
• Medical report
• Permanent Disability Certificate
• Accident report
• detailed description of how the accident occurred and the injuries sustained
• Copy of identity card of Insured

Medical Expenses

• Completed Claim Form
• Doctor prescription
• Original receipts/invoices of medical expenses that the Insured incurred (please note for any amount equal or exceed VND200,000, official invoices are required)
• Itemised hospital bills
• Ambulance bills
• Discharge slip/memo from attending physician if there’s hospitalisation
• Medical report/medical record and relevant test result
• Copy of identity card of Insured

Weekly Indemnity Benefits

• Medical Report including doctor’s permission on number of days off work
• Sick leave application or company attendance record (copy )
• Copy of the salary slip (i.e. based on last drawn salary)
• Copy of identity card of Insured

Required documents:

For this claim

• Notice of Workmen Incident Form