Overview

No one can be sure when or where a loss may occur, but you can expect a prompt and knowledgeable claims response and service from QBE Vietnam. We strive to meet each customer’s unique needs.

While different claims management processes and forms may be required depending on the particular insurance product, certain fundamentals will always apply to ensure the most effective outcome is achieved.

The details provided below are for your general reference only. The actual claims process will be in accordance with the specific terms, conditions and exclusions stipulated in the particular insurance policy.

For queries, you may contact our claims services team at claims.qbevn@qbe.com or by approaching your insurance agent or broker.

QBE Claims Philosophy

As an insurance company, we expect to pay out claims. Our premiums are designed to reflect the degree of risk and the probability of a claim as well as the terms of cover provided. In general, the wider the provided cover, the higher the premium. Indeed, this is why it is important to take the advice of an insurance broker or agent when considering insurance and to also read the proposed policy wording before entering into your insurance contract. Doing so will help to ensure the cover meets your expectations.

We also invite you to use this website to provide feedback on our claims service or other areas of our business as your comments will help us in our ongoing efforts to provide high-quality service.

How to Make a Claim

Claims Management Expertise

QBE claims services is a key part of the QBE Vietnam customer-oriented approach. Our team works directly with our clients or the insurance agent / broker to provide a range of consistent and professional claims services.

Our claims services team has a wealth of experience in the local market as well as extensive knowledge in claims handling and processing. Our team can help you and/or your business get back to normal operations in the shortest possible time.

To make a claim, please click on the following links to quickly access the product specific claims instructions and information and forms that you need. Alternatively, you can also ask your insurance agent or broker for assistance.

Commercial Property Personal Accident
Construction and Engineering Pleasure Craft
General Accident Product Protection – Extended Warranty
General Liability Professional Risk
Home Protection Trade Credit
Marine Workmen’s Compensation

What to do when faced with a loss – Fundamental Principles

Although different claims management processes are required depending on the area of risk, there are some fundamentals that always apply. These include:

Notify Early

Prompt action can significantly shorten the claims management process and therefore reduce the time it takes to settle your claim. The quicker our claims management experts can help you to mitigate the extent of your loss, the better outcome for all concerned. It is mandatory that in the event of a claim arising under a policy, the insured notifies QBE Vietnam immediately and/or provides written notice to QBE Vietnam within 30 days of the event. This written notice needs to state the full particulars of the claim coupled with supporting documents.

In financial terms, the outcome will clearly effect your terms of renewal. On a personal basis, you will also find that QBE Vietnam’s professional management of the situation will limit your stress and anxiety.

Length of Time to Settle

The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward property or personal accident claim might be settled in a very short period of time. In contrast, a professional negligence case might take years before even reaching the courts. Throughout that time, your case will require specialist claims management to guide the investigation, legal defence, and to eventually deal with the settlement of any damages awarded by the courts. However, you can be assured that QBE claims management specialists will help you throughout the entire process.

Claim Forms

To register your claim simply fill out the relevant claim forms and send them to our claims services team directly or through your insurance broker or agent. We will then contact you by telephone or mail to advise you of the next steps, either directly or through your insurance agent or broker. Also, make sure to keep your insurance agent or broker fully informed of any developments. Their role includes guiding you through the claims process to ensure the best possible outcome.

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Commercial Property Claims

Please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com immediately in the event of a property claim.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to provide for property claims.

*For other kinds of claims under Packaged policies, please contact the QBE Vietnam claims services team at
  claims.qbevn@qbe.com, or advise your insurance agent or broker.

*Additional information may be required by QBE Vietnam for processing your claim

For this claim
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Construction and Engineering Claims

In the event of an engineering claim, please contact your insurance agent or broker or the QBE Vietnam claims services team to discuss the situation and enquire about the process and procedures.

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General Accident Claims

Please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com immediately in the event of any monetary or financial claim. Below you will find a list of the actions that you are required to take and the main supporting documents that you need to supply for selected claims.

Burglary/Money/Fidelity Guarantee Claims

* For other types of claims, please contact QBE Vietnam claims services team at claims.qbevn@qbe.com, or ask your insurance agent or broker.

* Additional information may be required by QBE Vietnam for processing your claim.

For this claim
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General Liability Claims

If you have a liability insurance policy with QBE Vietnam and believe that an incident may give rise to a claim under your policy, please contact your insurance agent or broker as soon as possible. Alternatively, you can contact the QBE Vietnam claims services team at claims.qbevn@qbe.com to discuss the situation and the next steps you will need to take to report the claim.

Below you will find a list of the main actions that you are required to take and/or supporting documents that you will need to provide for this claim.

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Home Protection Claims

Please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com immediately in the event of an incident involving your home.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to provide for property claims.

*For other kinds of claims under packaged policies, please contact QBE Vietnam claims services team at
  claims.qbevn@qbe.com, or advise your insurance agent or broker.

*Additional information may be required by QBE Vietnam for processing your claim

For this claim
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Marine Claims

Please immediately contact the survey agent named in the insurance policy or certificate to conduct a survey in the event of a cargo claim. For other marine claims, please contact the QBE Vietnam claims services team at claims.qbevn@qbe.com as soon as possible for assistance.

Below is a list of the main actions that you are required to take and/or supporting documents that you will need to provide for selected claims.

Marine Cargo Claim
Pleasure Craft Claim
Commercial Hull Claim
Transport Operators’ Liability Claim
Marine P&I Claim
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Personal Accident Claims

Loss Notification and Claim submission:

Required supporting documents
Accidental Death
Permanent Disablement
Accidental Medical Expenses
Weekly Indemnity Benefits
Important notice:

For traffic accidents, the following supplemental documents are required:

In instances where medical information verification is needed, a legal Authorisation Letter is required from the Insured.

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Product Protection – Extended Warranty Claims

Please contact the service center named in your insurance certificate or the QBE Vietnam claims services team to report the situation and enquire about the process and procedures.

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Professional Risks Claims

For process and procedures to lodge a professional risks claim with QBE VIETNAM, please ask your insurance agent or broker or directly contact the QBE Vietnam professional liability claims team at claims.qbevn@qbe.com.

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Trade Credit Claims

Please contact your insurance agent or broker or the QBE Vietnam claims services team to discuss the situation and enquire about the process and procedures.

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Workmen’s Compensation Claims

It is important to notify QBE Vietnam about an injury and submit the corresponding claim quickly. Experience shows that any delay in reporting an injury or in submitting a claim results can result in decreased satisfaction for injured workers and increased costs for employers.

To assist you in your responsibility for reporting workplace incidents and injuries, QBE Vietnam will provide you with the Notice of Workmen incident Form in a writable PDF format. These forms can be completed electronically before being printed out.

Instructions

Complete the form to the best of your knowledge.

Print the completed form, apply your company chop as well as the authorised signature, and then forward to Vietnam Claim Services team or your insurance broker. For assistance in completing your claim form, please contact QBE Vietnam claims hotline on +849 0486 9495.

Below you will find a list of the actions that you are required to take and the main supporting documents that you will need to supply for selected claims.

All kinds of accidents
Fatal Claim
Permanent Disablement
Medical Expenses
Weekly Indemnity Benefits
For this claim
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